Job Purpose
- Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.
- Arrange customer appointments for issue resolution.
- Process and track all CAM-related expenses across project sites.
- Escalation management for CAM/WAP queries
- Document maintenance and hygiene

Roles & Responsibilities
- Process bills and ensure timely monthly reconciliations.
- Coordinate with teams for timely and qualitative closure of customer issues.
- Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
- Prepare and document consumables and consumption details monthly.
- Maintain all documentation and ensure audit compliance.
- Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
- Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.




- Prepare PM work schedules and ensure follow-through for all relevant sites.
- Distribute customer complaints to frontend personnel and ensure resolution within TAT.
- Arrange customer availability and support frontend personnel in attending to complaints.
- Handle all customer correspondence and provide timely updates.
- Track project learnings and submit reports to HOD for analysis.
- Take on additional tasks and learning opportunities as assigned by the HOD.

Qualifications

1. DEE or BE Electrical
2. High integrity, commitment, and honesty.
3. Excellent communication skills and tech-savvy.
4. Analytical mindset to generate insights from reports.
5. Robust adherence to processes and systems.

📌 CAM Manager (Pune City)
🏢 Gera Developments
📍 Pune City