Bengaluru, Karnataka

Job Summary

The Senior Process Associate plays a crucial role in handling / overseeing customer support operations within the Delivery Operation (Non-Voice) area. This mid-level professional ensures productive order management, high-quality customer interactions, and continuous improvements in workflow processes, contributing significantly to the overall objectives of the organization.

Key Responsibilities

Manage end-to-end Procure-to-Pay (P2P) processes, including purchase requisitions creation, invoice processing, and accruals.

Support Order Management activities and coordinate with Marketing teams to ensure accurate procurement transactions.

Perform invoice validation, three-way matching (PO, Invoice, GR Confirmation), and exception handling.

Support month-end and year-end close activities, including accrual preparation, tracking, reconciliation, and reporting .

Utilize Evolve tool to create PO.

Utilize SAP to validate PO creation and invoice processing activities.

Monitor open purchase orders, pending invoices, aged transactions, and payment status.





Conduct account reconciliations and ensure compliance with procurement and finance policies.

Generate operational reports, KPI dashboards, and analytics to support business decision-making.

Identify process improvement opportunities and drive efficiency initiatives.

Stakeholder Management

Collaborate with Procurement, Finance, Marketing team, and Vendor Management teams.

Manage communications with internal business stakeholders and external suppliers/vendors.

Support issue resolution, escalations, and process-related queries.

Build strong working relationships to ensure smooth execution of procurement and payment activities.

Skill Requirements

Technical Skills

Strong knowledge of Microsoft Excel , including:
Pivot Tables

XLOOKUP/VLOOKUP

INDEX-MATCH

Conditional Formatting

Data Validation

Hands-on experience with SAP ERP .

Knowledge of Procure-to-Pay (P2P), Accounts Payabl

📌 Senior Process Associate (Bengaluru)
🏢 HCLTech
📍 Bengaluru