Role & responsibilities
- Provide basic technical support to employees for hardware, software, and network-related issues.
- Troubleshoot desktops, laptops, printers, Wi-Fi, and other IT equipment.
- Install, configure, and update operating systems and software applications.
- Assist with setting up laptops, user accounts, email, and other IT services for recent employees.
- Maintain IT asset and equipment records.
- Monitor and resolve support requests in a timely manner.
- Assist with basic network and connectivity troubleshooting.
- Escalate complex technical issues to the appropriate IT team members.
- Follow IT security, backup, and data protection practices.
- Maintain basic documentation of troubleshooting procedures and solutions.