Client is looking for a Power Platform Support Engineer to provide Application Management Services (“AMS”) and maintain, develop and support the apps built using MS Power Platform tools.

SCOPE OF WORK

The scope of work for Power Platform AMS Support Engineers includes the following:

1. Take over the maintenance of existing apps and new apps that will be deployed. Add new modules or functionality to the apps already taken over by the Support Engineers. Work with the Developers and IT team to take over the maintenance of these new modules and functionality.

1. Document each taken-over app in a standard documentation format to enable maintenance and support.

1. Troubleshoot and solve issues raised by users of the apps, including working with MS and IT team to troubleshoot and resolve the issues. For issues related to MS platform, Support Engineer will raise ticket with IT team and/or vendor who is managing the MS platform. Support Engineers will coordinate, track, and ensure that the relevant parties resolve such issues.

1. Support configuration change requests for apps,



including editing of labels and Power Automate flows. While has a separate low code development team to implement recent functions or major functionality changes that include new flows, processes, or screens, we may involve the Support Engineers in such implementation and development to keep them current with their Power Platform skills.

1. Log all tickets (including but not limited to issues, change requests, bugs) raised by users. CAG will provide the tool for users to submit tickets electronically and asynchronously (e.g., via email, or an online system), and for the Support Engineers to manage the service requests.

1. Provide monthly reports on the tickets submitted by users, including status of each ticket, and summary and trend graphs of the service requests.

1. Migration of Power Platform Solutions from Default to Production Environment.

1. Used Azure DevOps or similar in an Agile team.

📌 Power Platform Engineer AMS (India)
🏢 The eCEOs
📍 India