Key Responsibilities:

1. Customer Management:
- Serve as the main point of contact from booking to handover.
- Address inquiries and resolve customer issues, including support for NRI clients
- Documentation & Coordination:
- Prepare and manage documentation (booking forms, agreements).
- Ensure legal compliance with the assistance of the legal team.
- Payment & Loan Coordination:
- Oversee payment collection and reminders.
- Coordinate home loan applications and disbursements with banks.
- Customer Handover & Support:
- Manage the handover process, address concerns, and ensure satisfaction.
- Provide ongoing support post-handover, resolving any issues.
- Reporting & Communication:
- Maintain records of interactions and payments.
- Provide updates and reports to senior management.

Qualifications:
- Bachelors degree in Business, Real Estate, or related field.
- 2+ years of experience in real estate post-sales customer service.
- Robust knowledge of real estate documentation and legal requirements.
- Excellent communication, organizational, and multitasking skills.
- Proficiency in CRM software.

📌 CRM Executive (Bengaluru)
🏢 Aakruthi Group
📍 Bengaluru