** Experience of e-commerce and websites like Shopify and Shiprocket.
Seeking a professional individual with the ability to provide a high level of customer service for an eCommerce that requires a person with the ability to perform many different tasks while remaining focused on the customer. This opportunity has several elements that requires a self-motivated, high energy, focused, and skilled individual willing to apply themselves and grow with our organization.
Responsibilities:
1) Being available to customers via Call/Whatsapp/Chat/Email from 10 to 7.
2) Understanding the business and products we offer and taking utmost care of representing the business to clients.
3) Handling queries of different platforms like our website, Amazon, etc
4) Taking care and co-ordinating with courier companies for getting shipments delivered on time
- Excellent communication skills
- Creative thinking skills
- The patience and ability to engage customers in conversation
- Excellent interpersonal and problem solving skills
- Provide technical support on products to customers
- Answer and communicate via the phone with professionalism
- Communicate clearly and concisely via email
Job Types: Full-time, Permanent
Pay: ₹9,157.73 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)