Roles and Responsibilities
- Manage Order to Cash process, including O2C Billing, Dispute Management, and SME.
- Ensure accurate billing and collection of customer payments.
- Resolve disputes with customers through effective communication and negotiation skills.
- Collaborate with internal teams to resolve issues related to order processing, invoicing, and collections.
- Provide guidance on O2C processes to team members.
Desired Candidate Profile
- 5-9 years of experience in Order to Cash (O2C) function in IT services & consulting industry.
- Bachelor's degree in any specialization (B.B.A. / B.M.S., B.Com).
- Solid understanding of O2C Cash Application, O2C Billing, Cash Applications, Dispute Management, and SME principles.
📌 Order To Cash Team Lead (Chennai)
🏢 Capgemini
📍 Chennai
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