We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.
This role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.
Key Responsibilities
Expert Technical Support
- Provide Level 3 technical support for Microgrid solutions and associated software platforms.
- Analyze, diagnose, and resolve complex customer issues related to:
- - EcoStruxure Microgrid Advisor
- Microgrid Operation and Control Systems
- Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.
Technical Investigation & Root Cause identification
- Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.
- Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.
Customer Engagement
- Act as the technical escalation point for critical customer issues globally.
- Maintain effective communication with customers and stakeholders throughout the issue resolution process.
- Participate in customer meetings and technical reviews when required.
Knowledge Management
- Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.
- Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.
Training & Enablement
- Deliver technical training and mentorship to regional support teams and Level 2 support engineers.
- Suppor
📌 Senior Engineer I, Technical Customer Care (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru
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