Job Overview:-

We are seeking an experienced and result-oriented "Call Center Project Manager" to manage customer support projects, process improvement initiatives, technology implementations, and operational efficiency programs.

Key Roles & Responsibilities:-
- Plan and manage projects from initiation to completion.
- Manage timelines, resources, budgets, and deliverables.
- Coordinate with Operations, IT, HR, Training, and QA teams.
- Monitor project performance, risks, and KPIs.
- Drive process and technology improvements.
- Track AHT, FCR, CSAT, NPS, and Service Level.
- Manage stakeholders, vendors, escalations, and project reporting.

Requirements:-
- Bachelors degree in Management, Business, IT, or related field.
- 2-5 years of experience in call center operations/project management.
- Strong leadership, communication, analytical, and problem-solving skills.
- Experience with CRM, MIS,



and project management tools.
- PMP/PRINCE2/Agile/Scrum certification is an advantage.

Key Performance Indicators

* On-time project delivery

* Budget and resource optimization

* Improvement in AHT, FCR, CSAT, and Service Level

* Successful process and technology implementation

* Stakeholder satisfaction

* Operational efficiency and continuous improvement

Why Join Us?
- Attractive Salary Package + Performance-Based Incentives
- Growth opportunities and professional development.
- Opportunity to work on customer support and process improvement projects.
- Collaborative and growth-oriented work environment.

Interested candidates are invited to apply and become part of our growing team.

📌 Urgently Hiring For Call Center Project Manager (Thane)
🏢 Accutrans Business Support Services
📍 Thane