Job description

Overview

We are looking for a highly motivated and customer-focused individual to join our team as a B2C Assistant Manager Support.. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle customer inquiries, resolve issues, and contribute to the overall success of our customer service team.

Role & responsibilities
- Customer Interaction:
- Respond promptly to customer inquiries via phone, email, live chat, and social media.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues efficiently and courteously.
- Problem Solving:
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot and resolve product or service problems by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Order Management:
- Assist customers with placing orders, processing returns, and handling exchanges.




- Ensure orders are processed accurately and within the designated time frame.
- Documentation:
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Prepare reports on customer interactions and issues.
- Product Knowledge:
- Stay updated on product knowledge and company offerings.
- Provide product recommendations and information to customers.
- Collaboration:
- Work closely with other departments such as Sales, Marketing, and Logistics to ensure customer satisfaction.
- Provide feedback to the team and suggest improvements to enhance the customer experience.
- Quality Assurance:
- Follow communication procedures, guidelines, and policies.
- Meet or exceed customer service performance targets

Preferred candidate profile
- Experience in a B2C environment.
- Basic knowledge of e-commerce.
- Technical aptitude and ability to quickly learn current software and systems.
- Problem-solving attitude with a focus o

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