Area of Responsibilities:

Operations Management
- Formulate & implement cluster strategy linked with Hub

strategy
- Directly accountable for planning and organizing branch

operations
- Ensure proper start-up of recent assignments
- Manage guard sourcing in terms of scouting, referrals and

walk-ins
- Ensure proper deployment, rostering & attendance of guards
- Ensure proper supervision, patrolling & review in terms of day

& night checks
- Conduct security audits of large assignments periodically
- Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads
- Maintain consistent, complaint free, high quality service levels
- Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,

Margin Improvement )

Revenue Growth
- To grow higher than the industry growth by having Get & Grow

and achieve the revenue goals.

Collections
- Develop the strategy and plan to ensure achievement of Price

Increase, Collection and Bad Debts.
- Gap analysis in invoicing and collections.





Price Increase
- Timely communication with customer and related

stakeholders.
- Agreement to pay / timely billing with customer
- Variance analysis of actual vs budget.
- Timely termination of customer in case of non agreement or

delay in decision of price increase.

Bad Debt
- Understanding the bad debt reasons and devising the strategy

in recovering the same.
- Do the analysis and take the necessary course of action.
- Focus on collections and reduce the Gaps

.

Margin Improvement
- Understand the contract.
- Knowing the gaps in contract and closing the gaps with

customers.
- Knowing the payout to employees and authorities.
- Reconciliation - correction for gaps between billed & paid.
- Asking customers to increase the management fee on various

value addition and solving customer problems.

Client Relationship Management
- Strive to understand customers needs and deliver the

right/customize

📌 General Manager (Surat)
🏢 G4S
📍 Surat