Company Details :

About LG Home Comfort

LG Home Comfort is a fast-growing Canadian HVAC company serving homeowners across Ontario. We are committed to delivering reliable, high-quality heating and cooling services — and that commitment starts with exceptional customer support.

We are expanding our India-based operations and are looking for a skilled Customer Care & Service Coordinator to ensure our customers receive timely, skilled, and friendly assistance at all times.

What You’ll Do :

1. Answer inbound customer calls in a professional, courteous, and friendly manner.

2. Book service calls, maintenance visits, warranty appointments, and follow-ups.

3. Handle general inquiries related to HVAC systems, installations, pricing, and warranties.

4. Evaluate customer concerns to determine urgency and appropriate next steps.

5. Explain service processes, timelines, chargeable vs. non-chargeable visits clearly and confidently.

6. Make outbound calls to provide updates, technician ETAs, or follow-up information.

7. Contact customers for confirmations, rescheduling,



required paperwork, or payment details.

8. Coordinate closely with the Canadian operations team for smooth service delivery.

9. Update customer accounts, service notes, and case files accurately inSalesforce.

10. Review and process service documentation and technician reports.

11. Ensure system statuses, job details, and paperwork are fully complete and updated.

12. Assist with scheduling, dispatch coordination, and daily administrative tasks.

13. Ensure customers receive accurate and timely information at all times.

14. De-escalate issues calmly and handle upset customers with empathy and professionalism.

15. Follow up on open cases until the service is fully completed and closed.

What We’re Looking For

1. Excellent verbal and written English communication— clear, confident, and professional.

2. Strong listening skills and the ability to simplify technical information.

3. Experience in

📌 Customer Service Representative (Mumbai)
🏢 LG Home Comfort
📍 Mumbai