Company Description
Kushub Media Solutions Pvt Ltd specializes in designing and enhancing website user interfaces, offering effective solutions whether clients need a complete redesign or incremental improvements. The company focuses particularly on eCommerce platforms, implementing strategies that integrate advanced functionalities to improve visual appeal and usability. By combining modern design practices with tailored features, Kushub Media Solutions aims to create engaging, high-performing websites that support business growth. Team members work in a agile environment that values creativity, technical quality, and customer satisfaction.

Role Description
The Customer Service Support Executive role is a full-time, on-site position based in Haridwar. This role involves handling incoming customer inquiries via phone, email, and chat, providing clear and timely information about services and resolving basic issues or directing them to the appropriate team. The individual will maintain customer records, document interactions in internal systems,



and follow up to ensure resolutions are completed. Daily tasks include coordinating with design and technical teams, updating customers on project status, and supporting the sales process by answering service-related questions. The role also requires monitoring customer feedback, identifying recurring issues, and suggesting improvements to enhance overall customer experience.

Qualifications
- Strong customer service and communication skills, including active listening and clear verbal and written communication.
- Basic understanding of websites or digital services and the ability to explain technical concepts in simple terms.
- Proficiency in using computers, office productivity tools, and customer support software or CRM systems.
- Organizational and time-management skills to handle multiple inquiries and follow-ups efficiently.
- Problem-solving mindset, patience, and professionalism when dealing with diverse customer n

📌 Customer Service Support Executive (Haridwar)
🏢 Kushub Media Solutions
📍 Haridwar