Knights Experience Team (kNEXT)
The Knights Experience Team is the kNEXT generation of HR and finance customer service kNEXT uses a human-centered, proactive, and guided approach to support colleges and divisions. The team is made up of HR Specialists and Travel/Procurement Specialists who will provide information and support across campus, reduce administrative burden, and empower employees to learn and grow.

The Prospect
This is a unique opportunity that combines Human Resources, technical support, and supervisory leadership into a single role. We are seeking individuals who are analytical, resourceful, and passionate about solving problems while leading others and delivering exceptional services.

Responsibilities
Supervisory Responsibilities
- Lead onboarding, training efforts, and monitor workload for direct reports.
- Monitor and evaluate performance through coaching and feedback.
- Establish performance goals and objectives, monitor progress, uphold customer service standards, and resolve complex issues.
- Review and approve employee timesheets and leave requests.





Workday Support
- Manage the creation, maintenance, and updates of supervisory organizations within Workday.
- Review and evaluate requests to rescind or correct HR transactions, determine the appropriate course of action, execute transactions, and coordinate with Central HR to ensure awareness of downstream impacts.
- Serve as the subject matter expert (SME) for Period Activity Pay (PAP) processing, providing guidance and troubleshooting support to HR Business Center (HRBC) and Knights Experience Team (kNEXT) team members.

I-9 and E-Verify Compliance
- Monitor I-9 compliance and E-Verify requirements, partnering with HR Business Center to address outstanding actions and ensure compliance.
- Manage E-Verify Tentative Nonconfirmation (TNC) cases by communicating required next steps to employees, monitoring deadlines, and ensuring timely resolution.

Data/Knowledge Management and Process Improve

📌 Human Resources Specialist III (Contai-III)
🏢 UCF Downtown
📍 Contai-III