Department:
Sales / Marketing

Location:
India

Description
Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

Key Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.
Technical Support:
Provide technical assistance to customers, distributors, and field service technicians via phone, email, or in office visits.

2.
Troubleshooting:
Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.

3.
Service and Repair
: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.

4.
Training and Development:
Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.

5.




Documentation:
Maintain accurate records of technical support, service, and repair activities.

6.
Collaboration:
Work closely with sales, manufacturing, and R&D; teams to resolve customer issues and improve product performance.

7.
Continuous Improvement:
Identify areas for product improvement and provide feedback to the R&D; team.

Skills, Knowledge and Expertise
Skills and Abilities
.
- Communication and problem-solving
- Time management and organization
- Ability to travel (up to 50% of the time).

Education and Experience
- Bachelor's degree in Mechanical or Electrical Engineering or related field
- Minimum 4+ years of experience in after-sales service, technical support, or a related field.
- Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..
FEIndia

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