The Help Desk Coordinator in UPDESCO oversees Help Desk Operations, ensuring effective and effective resolution of Technical Issues. The role requires excellent organizational, communication, and multitasking skills to deliver high-quality Customer Service and Support.
Role & responsibilities
- Manage the day-to-day operations of the help desk.
- Coordinate with OEMs to ensure timely resolution of technical issues.
- Maintain detailed logs of support activities.
- Provide excellent customer service support.
- Identify patterns and recommend improvements to help desk processes.
- Prepare regular reports on help desk activities and performance.
- Provide training and guidance to help desk staff.
- Ensure compliance with company and legal standards.
Preferred candidate profile
Qualifications:
- Diploma or Degree in ECE, IT, Computer Science, or a related field.
- 1 to 3 years of experience in a help desk or customer support role.
- Strong organizational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in help desk software and tools.
Skills:
- Help Desk Management
- Customer Service
- Basic Technical Troubleshooting
- IT Coordination
- Log Maintenance
- Process Improvement
- Report Generation
- Good Communication in English and Hindi.