We are looking for an Chargeback Analyst managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a solid track record of improving win ratios while achieving daily operational targets.
Key Responsibilities:
● Support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.).
● Oversee the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments.
● Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations.