Key Responsibilities:
- The Benefits Administration Team leader support the Operations Manager in managing the delivery of Benefits processing for UK US EU APAC region clients
- The role will also require the individual to motivate mentor coach and groom the team
- Ensure process KM compliance along with meeting client and internal commitments
- Own all customer escalations and complaints
- Other responsibility which may include
- o Manages advantages staff by coaching counseling and mentoring employees
- o Resolves employee questions and problems by interpreting benefit policies and procedures
- o Prepares special reports by collecting analyzing and summarizing information and trends




- o Regularly formulate and execute internal and external governance
- o Effectively handle client escalations and formulate actions to resolve any concerns
- o Work with the operations managers to obtain necessary resources like training and support for the team s requirements
- o Conduct quality assessment of agents performance and formulate trends for performance improvement of agents teams
- o Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets

Preferred Skills:

HRO

📌 Process Lead (Bengaluru)
🏢 Infosys
📍 Bengaluru