Overview / Objectives:

We are seeking a Workplace Application Portfolio & Support Specialist with 5-6 years of experience to manage, support, and govern workplace applications across their lifecycle. Also proficient in L2-L3 level Windows application technical level support (End-User).

Key Responsibilities:
- Also proficient in L2-L3 level Windows application technical level support (End-User).
- Manage and maintain the workplace application portfolio, ensuring visibility of status, lifecycle, ownership, and support model.
- Coordinate with security, network, and infrastructure teams
- Troubleshoot application issues caused by environment constraints
- Package and deploy applications using workplace tools (e.g., Empirum, MECM, Intune)
- Support application onboarding and retirement as per defined Global IT standards
- Coordinate application changes, updates, and releases following governance and processes
- Ensure compliance with workplace application processes and policies
- Create, maintain, and improve application documentation using GitLab (Markdown) and SharePoint




- Analyze incidents, coordinate resolution with vendors and internal teams, and drive recurring issue improvements
- Act as an operational point of contact for applicationrelated topics
Collaborate with Service Owners, Workplace Architects, Endpoint teams, and business stakeholders
- Support audits and ensure adherence to security, compliance, and workplace standards

Required Skills & Experience:
- 5-6 years of experience in Workplace Services / Application Support / EUC / IT Operations
- Experience in application portfolio and lifecycle management
- Robust documentation and process implementation skills
- Handson experience with incident management and advanced application support
- Familiarity with compliance, governance, and audit requirements
- Strong coordination, communication, and stakeholder management skills

Nice to Have:
- ITIL knowledge or certification
- Experience in large enterprise

📌 Workplace Application Specialist (Delhi)
🏢 Phoenix Contact
📍 Delhi