Role & responsibilities

Application Managed Services
- Provide functional and application support for IFS Cloud EAM and related utility solutions.
- Manage incidents, service requests, problems, and enhancement requests through defined support processes.
- Analyze root causes, identify recurring issues, and recommend sustainable solutions.
- Support release readiness, regression testing, defect resolution, and production deployments.
- Maintain support documentation, knowledge articles, operating procedures, and issue-resolution playbooks.
- Collaborate with technical teams on integrations, security, environments, and performance-related issues.

IFS Cloud EAM and Maintenance
- Configure and support IFS Cloud EAM capabilities across the asset lifecycle, including asset structures, locations, equipment, work orders, preventive maintenance, inspections, and failure reporting.
- Support preventive, corrective, predictive, and condition-based maintenance processes.
- Translate utility maintenance requirements into scalable IFS Cloud configurations and process improvements.




- Support maintenance planning, work execution, materials coordination, technician reporting, and work-order closure.
- Advise clients on asset hierarchy, functional objects, maintenance organizations, work types, priorities, and reporting structures.

Utilities and Field Operations
- Support utility-specific processes such as emergency response, outage-related work, inspections, vegetation management, service restoration, and scheduled field maintenance.
- Understand the operational needs of field technicians, dispatchers, planners, maintenance supervisors, and asset managers.
- Support integration between IFS EAM, PSO, mobile workforce capabilities, GIS, customer systems, and other enterprise applications(SAP and MS Dynamics Navision-for AmeriGas).

Planning & Scheduling Optimization
- Configure, support, and troubleshoot IFS PSO processes for resource planning, scheduling, dispatch, and field-serv

📌 IFS EAM Consultant (Bengaluru)
🏢 Shell Infotech
📍 Bengaluru