Responsible for initiating & driving existing customer to premium services / upgrade.
Responsible for identifying the gaps in customers' business operations & leverage them to drive revenue.
Coordinating with Inventory Management team to address customers' challenges.
Handling customers' inquiries & concern; encourage them for service upgrades.
Providing product demos about service upgrades.
Conduct surveys & take feedbacks from existing customers and bridge the gaps by promoting services upgrade.
Exceptional with communication (Eng, Hindi & Telugu) verbal & written.
Proficient using all Microsoft Tools (Office - Excel, Word, PPT; Outlook, Teams etc.
Product Knowledge & Customer Management.