Role & Responsibilities
- Make outbound calls to customers regarding pending/overdue payments.
- Follow up with customers and ensure timely collection of outstanding dues.
- Explain payment details, due dates, and available payment options to customers.
- Handle customer queries and concerns related to pending payments.
- Maintain regular follow-ups with customers through calls and other communication channels.
- Achieve assigned daily, weekly, and monthly collection targets.
- Update customer payment status and call remarks accurately in the system.
- Escalate difficult or unresolved cases to the concerned senior/team leader.
- Maintain professional communication and follow company policies during customer interactions.
- Prepare and share regular collection and follow-up reports.
Preferred Candidate Profile
- 02 years of experience in collections, telecalling, recovery, or customer service preferred.
- Freshers with good communication skills can also be considered.
- Positive verbal communication skills in Hindi and English.
- Strong convincing, negotiation, and follow-up skills.
- Target-oriented and self-motivated.
- Ability to handle customers professionally, including difficult conversations.
- Basic computer knowledge and familiarity with MS Excel/CRM will be an advantage.
- Good listening and problem-solving skills.
- Should be comfortable working in a target-driven environment.