Job Title: CRM Executive

Location: HO, Mumbai
Reporting To: CRM Manager

Overview:

VITS Kamats Group is seeking a dynamic and customer-focused CRM Executive to manage membership sales, customer engagement, and relationship management. The role involves driving membership conversions, handling guest interactions, and ensuring a seamless post-sales experience and maintain the reports and Data management .

Core Responsibilities:
- Drive membership sales and achieve conversion targets
- Generate leads and follow up with potential customers
- Build and maintain solid relationships with members
- Ensure high levels of customer satisfaction and engagement

Job Responsibilities:
- Handle guest calls and respond to membership-related queries
- Promote and sell VITS membership programs
- Maintain accurate records and reports of membership data
- Coordinate with internal teams for membership benefits and services
- Manage post-sales relationship with members and ensure retention
- Assist in planning and execution of membership-related initiatives




- Work closely with other departments for smooth operations

Skills Required:
- Strong communication and interpersonal skills
- Sales and conversion-focused approach
- Customer handling and relationship management skills
- Good organizational and reporting abilities
- Ability to work in a target-driven environment

Requirements:
- 1-2 years of experience in sales (hotel / credit card / membership sales preferred)
- Male or Female candidates can apply
- Language Proficiency: Fluent in English and Hindi preferred
- HSC Minimum

Compensation:
- Incentive-driven role with performance-based earnings

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 CRM Executive (Mumbai)
🏢 Vits Hotels
📍 Mumbai