Role Purpose:To ensure smooth outlet operations while delivering exceptional guest experiences, maintaining profitability, developing teams, and upholding Benne standards.
Key Responsibilities:
Operations Management• Manage daily outlet operations• Ensure service readiness before every shift• Monitor speed of service and quality standards• Coordinate FOH and BOH activities
Team Leadership• Create and manage staff rosters• Conduct daily briefings• Coach and develop team members• Ensure discipline and performance standards
Guest Experience• Resolve escalated guest concerns• Maintain service quality standards• Monitor guest feedback and implement improvements
Inventory & Cost Control• Manage ordering and stock levels• Control wastage• Monitor food and labour costs
Administration• Submit operational reports• Maintain audit documentation• Coordinate with HR, Finance and Central Kitchen
KPIs• Sales Achievement• Guest Satisfaction• Food Cost %• Labour Cost %• Outlet Audit Score• Team Retention
Qualifications• 2+ years restaurant management experience• Strong leadership skills• Understanding of hospitality operations
Pay: Up to ₹35,000.00 per month
Perks:
- Paid sick time
- Paid time off
- Provident Fund