Roles and Responsibilities :
- Design, develop, test, deploy and maintain ITSM solutions using ServiceNow platform.
- Collaborate with cross-functional teams to identify business requirements and implement process improvements.
- Troubleshoot issues related to Incident Management, Problem Management, Change Management, Release Management, CMDB and Service Catalog.
- Ensure compliance with industry standards (ITIL) for IT service delivery.
Job Requirements :
- 6-9 years of experience in IT Services & Consulting industry as a ServiceNow Developer or similar role.
- Robust understanding of ServiceNow modules such as Incident Management, Problem Management, Change Management, Release Management, CMDB and Service Catalog.
- Proficiency in programming languages like JavaScript or Python for scripting automation tasks.