Manager - Customer Success & Acct Mgmt (Pune Division)

Manager - Customer Success & Acct Mgmt (Pune Division)

13 Aug
|
Gsource Technologies
|
Pune Division

13 Aug

Gsource Technologies

Pune Division

About Us
Gsource Technologies helps companies and individuals who value fast, accurate, and comprehensive results. The versatility of our computer-assisted processes and technologies means that we can serve clients from a range of industries, including architects, product developers, land surveyors, civil engineers, structural engineers, fabricators, general contractors, and more. The list of engineering, design & geospatial companies able to benefit from technology services is enormous, and we’re out to serve those looking for top quality results.

Job Description
We are seeking an experienced Key Accounts Manager to oversee customer success, account management, and daily deliverable management for

assigned accounts. This role involves managing existing clients, maintaining daily communications, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts.

The Account Manager will coordinate closely with the respective engineering or architectural departments responsible for producing the CAD and BIM drawings,



ensuring that all deliverables meet the client’s specifications and deadlines.

Additionally, you will work with Sales, Operations, Project Management, Contracting, and management teams to ensure successful metrics for the accounts.

Job Title :
Accounts Manager
Department:
Customer Success & Account Management
Roles & Responsibilities
Customer Success & Relationship Management
- Develop and maintain solid, long-term relationships with key clients, serving as their primary point of contact.
- Understand customer needs, goals, and pain points to provide tailored solutions that drive value.
- Proactively engage with customers to ensure product adoption, satisfaction, and retention.
- Conduct regular business reviews and customer check-ins to assess performance and growth opportunities.

Account Growth & Revenue Expansion
- Identify upsell and cross-sell opportunities within existing accounts to maximize

📌 Manager - Customer Success & Acct Mgmt (Pune Division)
🏢 Gsource Technologies
📍 Pune Division

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