Job Profile: E Commerce Executive (Customer Service)

Job Location: Patparganj, Delhi

Key Responsibilities
- Handle customer calls, emails, WhatsApp/messages, and online queries.
- Resolve queries related to orders, delivery, returns, exchanges, cancellations, refunds, products, and payments.
- Respond professionally to customer reviews and feedback on e-commerce platforms.
- Coordinate with warehouse, logistics, e-commerce, and other teams for issue resolution.
- Follow up on pending complaints and ensure timely closure.
- Maintain customer complaint and resolution records.
- Escalate recurring or critical customer issues to the concerned team.
- Maintain professional and customer-friendly communication.




- Prepare basic customer support reports.

Candidate Requirements
- Graduate in any discipline.
- 13 years of experience in customer care/customer support/e-commerce support.
- Excellent verbal and written communication skills.
- Positive customer handling and problem-solving skills.
- Basic knowledge of MS Excel/Google Sheets.
- E-commerce/customer support experience preferred.
- Apparel/Fashion/Retail/D2C experience will be an added advantage.

Interested Candidates send their cv at [email protected]

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