What Are We Looking For:
- You will thrive in MostEdge if you have:
- Values of customer first, service excellence, keeping it simple, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn fast and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs. tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour
KEY RESPONSIBILITIES:
Accountability:
- Coordinate and execute installation schedules for new store locations.
- Act as the primary point of contact for store owners during the onboarding phase.
- Oversee and support the installation of hardware/software solutions at store sites (e.g., POS systems, payment terminals, network devices).
- Collaborate with internal teams (Sales, Tech Support, Customer Support) to ensure smooth handover and transition.
- Provide remote and/or onsite training to store staff on system usage and best practices.
- Troubleshot installation and setup issues in coordination with the development team.
- Maintain accurate records of onboarding activities, timelines, and issues.
- Track KPIs and feedback to improve the onboarding process over time.
- Scope:
- Using remote tools and CRMs/ticketing systems to solve issues and manage escalation flow
- Troubleshoot problems, resolve complaints, and escalate complex cases to relevant teams or management when needed.
- Assist with onboarding, explain product features, offer best-practice usage tips, and support technical troubleshooting
- Outcomes:
- Guide and resolve customer inquiries with effective interaction.
- Reduce the need for repeat contacts or escalations