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Position: Desktop Engineer L2 (End User Support)

Job Summary

The Desktop Engineer L2 is responsible for providing advanced technical support to end users, troubleshooting hardware and software issues, managing IT assets, ensuring compliance with organizational policies, and supporting IT infrastructure operations. The role acts as an escalation point for L1 support teams and ensures timely resolution of incidents and service requests.

Key Responsibilities

End User Support
- Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Handle incident, service request, and problem management activities through ITSM tools.
- Maintain SLA compliance and ensure timely ticket closure.

Device Management
- Install, configure, and upgrade desktops, laptops, and related hardware.
- Perform OS deployments and image management using SCCM/Intune or similar tools.




- Manage software installations, updates, and patch deployments.
- Support remote users through remote assistance tools.

Asset Management
- Maintain accurate asset inventory records.
- Track IT assets from procurement to disposal.
- Conduct periodic asset audits and ensure compliance with asset management policies.
- Coordinate laptop allocation, replacement, and recovery activities.

Security & Compliance
- Ensure endpoint security compliance, including BitLocker, antivirus, and patch management.
- Support vulnerability remediation and security audits.
- Manage user access and permissions in line with security policies.

Infrastructure Support
- Support Active Directory user and computer administration.
- Troubleshoot issues related to network connectivity, VPN, Wi-Fi, printers, and email.
- Coordinate with infrastructure, security, and application teams for issue resolution.
- Support conference r

📌 Desktop Support Engineer (Delhi)
🏢 TalentOnLease
📍 Delhi