13 Aug
|
Exotic Mile
|
Gurugram
13 Aug
Exotic Mile
Gurugram
Role Overview
We are looking for a data-driven Business Analyst with robust operations experience to support and optimize our D2C (website) business. This role will focus on end-to-end operational analytics including inventory flow, fulfillment performance, customer delivery metrics, and Return to Origin (RTO) management.
The ideal candidate should combine analytical rigor with hands-on operational understanding and be comfortable working in a fast-paced D2C environment.
Key Responsibilities
- Analyze operational data across D2C logistics, warehousing, inventory flows, and website order management to identify trends, risks, and optimization opportunities.
- Develop dashboards and automated reports to monitor KPIs such as inventory health, stock movement, fulfillment performance, RTO rates, delivery SLAs, and cost efficiency.
- Deep-dive into Return to Origin (RTO) performance identify root causes, track trends by geography/partner/category, and recommend corrective actions.
- Support demand-supply alignment and inventory planning through data modeling and forecasting analysis.
- Track website funnel metrics in relation to operational outcomes (COD vs Prepaid mix, RTO impact, cancellation trends).
- Partner with cross-functional stakeholders (Operations, Growth, CX, Finance, Supply Chain) to translate business problems into analytical solutions.
- Provide actionable insights to improve operational efficiency, service levels, customer experience, and working capital utilization.
- Standardize reporting frameworks and improve data accuracy, reconciliation processes, and governance practices.
Preferred Experience
- 36 years of experience in Business Analytics, Supply Chain Analytics, Operations Analytics, or D2C Analytics.
- Prior exposure to D2C website operations, order lifecycle management, logistics, warehousing, or inventory management.
- Hands-on experience analyzing and managing RTO metrics and COD-related operational challenges.
- Experience working with lar
📌 Business Analyst-C Operations (Gurugram)
🏢 Exotic Mile
📍 Gurugram