Job Description
Key Responsibilities:
- Overall management of restaurant operations, including FOH, BOH, service, guest experience, and P&L.;
- Lead and manage the restaurant team to ensure smooth and efficient daily operations.
- Maintain Italian restaurant standards, including food quality, service, presentation, and authenticity.
- Develop and implement SOPs for service, hygiene, grooming, guest handling, and operational efficiency.
- Monitor revenue, food cost, beverage cost, labour cost, and profitability.
- Drive sales through promotions, events, upselling, guest engagement, and repeat business.
- Ensure high standards of guest satisfaction and service excellence.
- Coordinate with the Executive Chef and F&B; team for menu planning, food quality, costing, and Italian cuisine standards.
- Manage inventory, wastage control, purchasing, and vendor coordination.
- Recruit, train, coach, and evaluate restaurant staff to build a high-performing team.
- Ensure compliance with food safety, hygiene, licensing,



statutory, and company standards.
- Handle guest feedback, complaints, VIP guests, and service recovery effectively.
- Prepare and review daily, weekly, and monthly operational and financial reports.
- Maintain robust coordination with HR, Finance, Purchase, Stores, Kitchen, and other departments.
- Ensure the restaurant consistently delivers a premium Italian dining experience.

Job Expectations
- Strong experience in Italian restaurants, fine dining, premium dining, or luxury hospitality.
- Strong knowledge of Italian cuisine, wines, service standards, and restaurant operations.

Minimum Qualification
Graduate/Diploma in Hotel Management, Hospitality Management

Minimum Job Experience
Minimum 5 years of experience in a managerial/leadership role.

Reporting To
Director HR

Travel
N/A Apply Now

📌 Restaurant General Manager (Mawal)
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