Greetings from TCS

TCS is hiring for Appian (only L3)

Exp: 8+ years

Location: Pan India
- Provide L3 production support for Appian applications.
- Analyze and resolve complex incidents, defects, and performance issues.
- Perform root cause analysis (RCA) and implement permanent fixes.
- Monitor application health and system performance.
- Troubleshoot Appian processes, interfaces, integrations, and data-related issues.
- Coordinate with L1 and L2 support teams for incident escalations.
- Manage application deployments and production releases.
- Support patching, upgrades, and platform maintenance activities.
- Ensure SLA compliance for incident and problem management.
- Perform capacity planning and performance optimization.
- Create and maintain knowledge articles, support documentation, and runbooks.
- Participate in on-call support and major incident management activities.

Required Skills

Appian Platform
- Appian BPM
- Appian Designer
- Appian Process Models




- SAIL Interfaces
- Records
- Sites
- Reports
- Task Management
- Expression Rules
- Decision Rules
- Appian Data Fabric

L3 Support Expertise
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- Defect Analysis
- Production Support
- Release Management
- Change Management
- Performance Tuning
- Log Analysis
- Platform Monitoring

Integrations
- REST APIs
- SOAP Web Services
- Appian Web APIs
- SQL Databases
- Oracle Database
- SQL Server
- Active Directory / LDAP

Technical Skills
- Appian Administration
- Health Check Analysis
- Deployment Management
- Appian Logs Troubleshooting
- Security Management
- User Access Management
- Process Performance Optimization
- Database Troubleshooting
- Linux/Unix Basics

📌 Appian (only (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad