About the Role

We are looking for a motivated IT Support / Desktop Support Engineer to provide Level 1 technical support to end users. The candidate will be responsible for troubleshooting hardware, software, operating system, network, and account-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities
- User Support & Ticketing:
- Log, prioritize, and resolve incoming Level 1 support tickets via ticketing tools, email, or in-person requests.
- Provide remote and face-to-face assistance for operating system, email, and application errors.
- Hardware & Software Setup:
- Configure, deploy, and maintain desktop PCs, laptops, monitors, printers, and peripheral devices.
- Install and update operating systems (Windows 10/11, macOS, Linux) and essential productivity software (Microsoft 365, Google Workspace, AV tools).
- Access & Account Management:
- Assist with user onboarding and offboarding by setting up Active Directory / Entra ID accounts, mailboxes, and security permissions.




- Perform routine password resets and troubleshoot multi-factor authentication (MFA) issues.
- Basic Network & System Administration:
- Troubleshoot basic connectivity issues involving Wi-Fi, LAN cables, VPN access, and DNS settings.
- Maintain system updates, security patches, and basic antivirus compliance across endpoints.
- Asset & Documentation:
- Maintain exact records of IT assets, serial numbers, and equipment assignments.
- Write brief internal technical notes and user-facing troubleshooting guides.

Requirements & Qualifications
- Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Computer Applications (BCA/B.Sc), or a related technical discipline.
- Technical Skills:
- Fundamental understanding of computer hardware components, assembly, and desktop troubleshooting.
- Familiarity with Windows OS administration and basic networking concepts (TCP/IP, DHCP, DNS, LAN/WAN).
- Exposure to Microsoft 365 administration, Active D

📌 IT SUPPORT (Coimbatore)
🏢 Techsmew Innovation
📍 Coimbatore