Job Description – Business & Operations Head / Senior Manager – Payday Lending

Location:
Noida / NSP, Delhi

Industry:
FinTech / NBFC / Digital Lending / Payday Loans

Experience:
5+ Years in Payday / Short-Term Digital Lending

CTC:
Up to ₹16 LPA

Joining:
Immediate / Short Notice Preferred

About the Role

We are looking for an experienced
Business & Operations Head / Senior Manager
with strong hands-on experience in the
payday loan / short-term digital lending business
. The candidate will be responsible for driving business growth while managing end-to-end lending operations, portfolio performance, collections coordination, customer lifecycle, and operational efficiency.

Key Responsibilities
- Own and drive the
end-to-end payday loan business and operations
.
- Develop and execute strategies for
loan acquisition, disbursement, repeat customers and portfolio growth
.
- Manage daily operations across
lead generation, verification, underwriting coordination, disbursement, repayment and collections
.
- Monitor key business metrics including
approval rate, disbursement,



TAT, repayment rate, bounce rate, DPD, collection efficiency and profitability
.
- Work closely with
Credit, Risk, Collections, Technology, Product, Marketing and Customer Support
teams.
- Manage digital lending platforms, LOS/LMS, APIs and third-party vendors/partners.
- Identify operational leakages and implement processes to improve
conversion, customer quality and portfolio performance
.
- Drive
cost control, productivity and operational efficiency
.
- Prepare MIS, business dashboards and performance reports for senior management.
- Ensure processes are aligned with applicable
RBI/NBFC and digital lending compliance requirements
.
- Build and manage teams, set KRAs/KPIs and drive performance.
- Analyse competitor activity and market trends in the
payday/short-term loan segment
.

Candidate Profile
- 5+ years of relevant experience
in FinTech/NBFC/Digital Lending.
- Solid payday loan / short-ter

📌 SR Operation manager or head payday loan (Delhi)
🏢 IND GLOBAL SECURITIES
📍 Delhi