About Sahamati Foundation
Sahamati is the RBI-recognised Self-Regulatory Organisation (SRO) for India s Account Aggregator ecosystem, a cross-sectoral industry alliance built to advance consent-based financial data sharing.

As a not-for-profit industry alliance, we work closely with regulated entities, technology providers, and ecosystem participants to promote secure and consent-driven data sharing under the AA framework.
Role Overview

Sahamati s support portal is the ecosystem s designated channel for resolving disputes between Regulated Entities (RE) AAs, FIPs, and FIUs. The vision is straightforward: REs should be able to raise, track, and close inter-RE issues with minimal intervention from Sahamati. As Member Success Associate, you are responsible for making that vision real. You will own RE relationships on ecosystem issues, drive portal adoption with Sahamati Members, and serve as the escalation layer when disputes need a sharper eye.



This is a role for someone who understands how the AA framework works in practice not in theory and can operate with authority across relationship management, product ownership, and executive reporting.
Key Responsibilities

Own the RE relationship on ecosystem issues and be the last resort, not the first call.
You will build and maintain Sahamati s relationships with member REs specifically around ecosystem issues and dispute resolution. Your goal is an ecosystem where REs resolve disputes through the portal on their own and that only happens if they trust it. You will drive portal adoption through member sessions, and proactive engagement, particularly with FIPs where participation in dispute resolution is critical to ecosystem health. When the portal hasn t resolved an issue, you step in but with a diagnostic lens. You need to understand AA API workflows well enough to form an independent view of what went wrong, not just facilitate a conversation between parties.
Own the support portal as a product and make it better ever

📌 Member Success Associate (Bengaluru)
🏢 Sahamati
📍 Bengaluru