Atain is a dynamic business services organization focused on delivering operational excellence, customer experience, and innovative solutions across the Travel, Transportation, and Hospitality sectors. With a strong commitment to quality, process improvement, and customer satisfaction, Atain partners with leading global organizations to provide world-class customer support and operational services.

Atain fosters an inclusive and diverse workplace where employment opportunities are based on merit, qualifications, and job performance. We are committed to maintaining a work workplace free from discrimination, harassment, and bias, ensuring equal opportunities for all employees.

Exciting Opportunity Team Leader Operations (Airlines Process)

Job Description

We are looking for an experienced Team Leader Operations with a strong background in the Airlines/Travel domain to lead and manage a team in a fast-paced international customer service environment. The ideal candidate should have proven experience in handling airline operations, driving team performance,



and ensuring service excellence while achieving business objectives.

Roles & Responsibilities
- Manage and lead a team of 15–20 Customer Service Executives/Team Members.
- Drive team performance across key operational metrics including Productivity, Quality, CSAT, Shrinkage, and Attrition.
- Monitor and achieve operational KPIs and individual contributor (IC) targets.
- Provide regular coaching, feedback, and mentoring to team members to enhance performance.
- Support onboarding and training of new hires and ensure smooth transition into operations.
- Conduct performance reviews, one-on-one sessions, and weekly coaching discussions.
- Identify training needs (TNI) and recommend action plans to bridge knowledge and performance gaps.
- Analyze processes and recommend improvements to enhance operational efficiency, customer experience, and overall performance.
- Provide floor support and effectively manage custome

📌 Team Leader Operations (Gurugram)
🏢 Atain
📍 Gurugram