youll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune)
youll be Aligned with Zonal Vehicle service manager
you’ll be a member of: service delivery team
What you’ll do at Ather:
- Ensure that the KPIs of the Service teams are met while keeping in mind outstanding Customer Experience - at Service center locations
- Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
- Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
- PDI (support) / Warranty Management
- Provide technical support to the Service team across locations
- Plan and support service marketing activities in the city
- Support establishment of Vehicle Service set up in all launch markets
- Support Service Strategy team to document Service SOPs and Service Manual
- Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis
Here’s what we are looking for:
- Experience in After Sales Operations and strong team management and collaboration skills
- You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations.
- A fair understanding of EV technology is a definite plus.
- Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.
- Demonstrate the ability to scale operations and showcase value improvement
You bring to Ather:
- We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
- 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops)