We are seeking a detail-oriented and proactive CRM Executive to manage customer relationship management (CRM) activities, support the sales team, and ensure accurate tracking of leads, customer interactions, and sales performance. The ideal candidate will help streamline CRM processes, improve customer satisfaction, and contribute to business growth through effective sales operations and data management.
Key Responsibilities
- Manage and maintain the CRM system with accurate and up-to-date customer and sales information.
- Track, assign, and monitor sales leads to prevent lead leakage and ensure timely follow-ups.
- Support the sales team by maintaining customer records, sales pipelines, and related documentation.
- Generate and analyse sales, customer, and performance reports for management.
- Coordinate with cross-functional teams to ensure seamless customer service and order processing.
- Monitor lead conversion metrics and identify opportunities to improve sales effectiveness.
- Ensure data accuracy, consistency,
and compliance with CRM standards.
- Assist in CRM process improvement initiatives and standardize sales operations.
- Support ERP and CRM integration activities when required.
- Provide administrative support to the sales team, allowing them to focus on revenue generation.
Key Objectives
- Prevent lead leakage and missed follow-ups.
- Increase lead-to-sales conversion rates.
- Improve customer satisfaction and encourage repeat business.
- Deliver accurate sales and customer performance reports.
- Enhance operational efficiency through standardized CRM processes.
- Support business growth by improving sales coordination and CRM effectiveness.
Qualifications & Requirements
Education
- Bachelor's degree in Business Administration (BBA), Commerce (B.Com), Management, Marketing, or a related field.
Experience
- 24 years of relevant experience in CRM, Sales Operations, Customer Relationship Manage