Role & responsibilities

Requirement IT Admin for Software

Years of Exp – 3 – 7 years

Qualification – Diploma / Degree

Work location – Vadodara/Mumbai/Pune/BLR/Chennai/Mysore/HYD

Mandatory skills –
- Troubleshoot, and resolve tickets , maintain explicit and structured ticket documentation , installing a software .
- Resource who can understand - Engineering simulation software ( experience is not must ) .
- Communication must be good

Role Overview

Provide first-line support for engineering simulation applications (e.g., Ansys, FEA/CFD tools). Handle user incidents and service requests, develop knowledge resources (FAQs, guides), and help standardize support processes across multiple simulation platforms to ensure efficient and consistent user experience.

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Key Responsibilities

Incident & Request Handling
- Act as first point of contact for simulation tool users
- Triage, troubleshoot, and resolve tickets (e.g., licensing, job failures, access issues)




- Escalate complex issues to second-line support or vendors
- Maintain clear and structured ticket documentation

Knowledge Management
- Create and maintain FAQs, knowledge base articles, and troubleshooting guides
- Convert recurring issues into reusable documentation
- Promote self-service through structured knowledge resources

Standardization
- Support implementation of standardized workflows across simulation tools
- Ensure consistency in ticket handling, categorization, and resolution
- Identify trends and contribute to continuous improvement initiatives

User Support & Communication
- Provide clear guidance to users with varying technical backgrounds
- Communicate status, resolutions, and best practices effectively
- Gather feedback to improve support quality and usability

📌 IT Admin software (Mumbai)
🏢 Idexcel
📍 Mumbai