Key Responsibilities
- Welcome and assist patients and attendants with registration, appointments and hospital services.
- Coordinate with doctors, nurses, pharmacy, laboratory, billing and other departments.
- Guide patients regarding consultations, investigations, procedures and follow-up appointments.
- Attend to patient queries, requests and concerns and ensure timely resolution.
- Coordinate patient movement and ensure smooth flow between departments.
- Maintain patient-related records, feedback and service documentation.
- Follow hospital SOPs and maintain professional, courteous and patient-friendly communication.
- Support the hospital team in improving patient satisfaction and service quality.
Requirements
- Graduate in any discipline; hospital/healthcare experience preferred.
- Valuable communication and interpersonal skills.
- Pleasant, patient-friendly attitude and ability to handle patients and attendants calmly.
- Basic computer knowledge and ability to maintain records.
- Ability to coordinate effectively with multiple departments.
- Tamil and English communication skills preferred.