1. Sales & Lead Management
- Manage and follow up on inbound leads and ensure timely conversion.
- Support the team in achieving monthly and quarterly sales targets.
- Handle customer meetings, understand requirements, and assist in closing sales.
- Develop recent business opportunities through networking and referrals.
- Track the sales pipeline and ensure regular follow-ups.
2. Team Coordination & Support
- Guide and support Sales/Design Consultants in their daily activities.
- Monitor individual and team performance against targets.
- Assist team members with customer negotiations and complex sales cases.
- Coordinate with showroom, design, operations, production, and installation teams.
- Conduct regular follow-ups with the team on pending leads and enquiries.
3. Customer Relationship Management
- Build and maintain strong relationships with customers.
- Ensure a high level of customer satisfaction throughout the sales journey.
- Handle customer queries, feedback, and escalations professionally.
- Focus on repeat business, referrals,
and maintaining long-term client relationships.
4. Site Visits & Project Coordination
- Support client site visits, measurements, and requirement discussions when required.
- Ensure proper coordination between sales, design, and execution teams.
- Review project requirements and ensure all necessary documentation is completed.
- Support the team in ensuring smooth order processing and project handover.
5. Business Growth
- Identify opportunities to increase sales in the modular kitchen and interior segment.
- Promote new products, finishes, and ongoing offers.
- Monitor competitor activities, market trends, and customer preferences.
- Provide market feedback and suggestions to management for business growth.
6. Reporting & Performance Monitoring
- Monitor daily, weekly, and monthly sales performance.
- Prepare and submit sales reports to management.
- Track lead conversion, order closures, pending enquiries,