The BCBF Operations Head is responsible for end-to-end operations, governance, compliance, and performance management of the Business Correspondent (BC) and Business Facilitator (BF) network. The role ensures smooth onboarding, regulatory adherence, service delivery, revenue growth, and risk control in line with RBI and bank guidelines.
Key Roles & Responsibilities
1. BC–BF Network Operations
2. Onboarding & Activation
3. Compliance & Governance
4. Bank & State & Other Stakeholder Coordination
5. Performance & Revenue Management
6. Training & Capacity Building
7. Technology & Process Improvement
8. Team Management
Key Skills & Competencies
- Robust understanding of BC/BF model & RBI regulations
- Banking operations & financial inclusion expertise
- Stakeholder & vendor management
- Risk, fraud, and compliance handling
- Excel Expert and Data-driven decision making
- Leadership and people management skills
Educational Qualification
- Graduate in any discipline (MBA / PGDM preferred)
- Certification in Banking / FinTech / Financial Inclusion is an advantage
Experience Required
- 8–15 years of experience in:
- Banking operations
- BC / BF / FI ecosystem
- Digital financial services
- Prior experience in BC domain, PSU banks, private banks, fintechs preferred
📌 Sr. Manager (Noida)
🏢 Common Service Centres (CSC)
📍 Noida
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