Position:
Voice Process Associate / Tele-Counsellor

Location:
Hyderabad, Warangal, Karimnagar (On-site across centers)

Working Days:
6 Days a Week (Tuesday – Sunday)

Timings:
10:00 AM – 07:00 PM

CTC:
Up to ₹3.5 LPA + Uncapped Performance Incentives

About Physics Wallah (PW) – Vidyapeeth

Physics Wallah (PW) is India’s leading EdTech unicorn transforming student learning nationwide. As part of our high-impact expansion across Hyderabad, Warangal, and Karimnagar, PW Vidyapeeth is hiring dynamic
Voice Process Associates
. In this role, you will act as the brand ambassador and primary voice of PW, driving student success and high-volume admissions through student counselling, consultative communication, and call lifecycle management.

Key Responsibilities
- High-Volume Call Operations:
Execute inbound and outbound call strategies to convert high-intent prospective student and parent inquiries into enrollments.
- Consultative Student Counselling:
Provide end-to-end course advisory, detailing academic curriculums, batch schedules, scholarship schemes, and fee structures.




- Pipeline Management & CRM Operations:
Track lead lifecycles, conduct timely follow-ups, maintain high call quality compliance, and log accurate engagement data in CRM systems (Salesforce / LeadSquared).
- Cross-Functional Collaboration:
Partner with center management, regional sales teams, and ground counsellors to streamline lead hand-offs and drive admission conversion rates.
- Brand Advocacy:
Deliver student-centric communication to uphold Physics Wallah's brand reputation and maximize outreach campaigns.

Must-Have Qualifications & Core Competencies
- Experience:
1–3 years in high-volume Voice Process, Inside Sales, Customer Success, or Tele-Counselling roles (EdTech or Test-Prep experience preferred).
- Multilingual Fluency:
Skilled verbal communication in
English
and
Telugu
(Mandatory); proficiency in
Hindi
is a strong advantage.
- Key Skills:
Lead qualification, active listening, object

📌 voice process associate (Hyderabad)
🏢 PW (PhysicsWallah)
📍 Hyderabad