Role Overview

Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.
Key Responsibilities
✅ AMS Support & Incident Management
- Provide L2/L3 SAP SD support for production issues
- Resolve incidents, service requests, and defects within agreed SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring issues and stabilize SD processes
✅ Change Requests & Enhancements
- Handle minor enhancements and configuration changes
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
✅ Client & Stakeholder Interaction
- Act as SD functional SPOC for AMS clients
- Interact with business users across regions (US/EU/APAC)
- Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
- Perform unit testing,



integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
✅ Integration & Monitoring
- Handle SD integration issues with:
- FI (Billing, Revenue, Credit Management)
- MM (ATP, availability check, intercompany flows)
- WM/EWM (delivery, picking, PGI)
- Monitor IDocs, interfaces, outputs, and background jobs
Required Skills
SAP SD Functional Expertise
- Solid hands‑on experience in:
- Sales Order Management
- Pricing & Condition Technique
- Delivery, Shipping & PGI
- Billing & Invoicing
- Returns, Credit/Debit Memo processing
- Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process
AMS / Support Experience
- 3–5+ years in AMS / support projects
- Experience working in ITIL‑based, SLA‑driven environments
- Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)

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Preferred S

📌 SAP AMS Support SD Consultant (Mumbai)
🏢 Zensar
📍 Mumbai