Architect - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Core Responsibilities
- Solution Design & Architecture: Lead the end-to-end design of the D365 contact center solution, including defining data models (Dataverse), security roles, integration patterns, and deployment strategies.
- Requirements Analysis: Conduct envisioning and discovery workshops with business stakeholders to gather and analyze complex requirements, performing fit-gap analysis to propose optimal solutions.
- Integration Leadership: Design and oversee integrations with critical third-party systems such as CTI (Computer Telephony Integration) platforms (e.g., Avaya, Genesys, Twilio), ERP systems, and other internal/external applications using APIs, Azure Lo

📌 Architect - Application Development Microsoft N 4D (Hyderabad)
🏢 Genpact
📍 Hyderabad