We are looking for a Lead, Digital Product who will own the digital product strategy, customer journey roadmap, AI-powered platform innovation and commercial performance of the D2C ecosystem.

The role is accountable for designing and scaling simple, intelligent and high-conversion customer journeys across the complete insurance lifecycle, including discovery, quote generation, plan comparison, proposal completion, underwriting, payment, policy issuance, servicing, renewal and retention.

The successful candidate will combine product strategy, customer understanding, AI fluency, commercial judgement, analytics and execution excellence to create differentiated customer experiences while driving measurable business outcomes such as conversion, digital sales, customer satisfaction, straight-through processing and operational efficiency.

This is not a feature-delivery role. The role is accountable for delivering customer and business outcomes through AI led innovation, experimentation and data-driven decision-making.

Key Responsibilities

1. Product Strategy and AI-First Innovation





• Define the digital product vision and AI-first strategy for the D2C business.

• Develop and manage a multi-year product roadmap aligned to growth, customer acquisition, engagement, conversion and retention objectives.

• Evaluate every major customer journey and operational process through an AI-first lens, identifying opportunities to simplify decision-making, automate processes, personalise experiences and improve conversion.

• Build business cases for current product capabilities, AI investments and customer-experience initiatives.

• Monitor developments in Generative AI, Conversational AI, predictive analytics and intelligent automation, translating relevant innovations into product opportunities.

2. End-to-End Customer Journey Ownership

• Own the complete digital customer journey across web, mobile, conversational and assisted digital channels.

• Design and optimise journeys cover

📌 Lead, Digital Product Management (Mumbai)
🏢 Seven N Half
📍 Mumbai