We are looking for an experienced, guest-focused and energetic All-Day Dining Restaurant Manager to oversee the day-to-day operations of the resort’s all-day dining restaurant. The role is responsible for delivering consistently high standards of food and beverage service across breakfast, lunch, high tea and dinner, while ensuring guest satisfaction, team productivity, operational efficiency and achievement of revenue and cost targets.
The ideal candidate should have robust experience in luxury/upscale resort or hotel operations, excellent knowledge of restaurant service standards, and the ability to lead a multicultural team in a high-volume environment.
Key Responsibilities
1. Restaurant Operations
- Oversee the complete daily operation of the all-day dining restaurant.
- Ensure smooth and efficient service during breakfast, lunch, high tea and dinner.
- Plan and supervise restaurant opening, service and closing procedures.
- Maintain high standards of food quality, presentation, service and cleanliness.
- Coordinate closely with the Kitchen, Stewarding,
Front Office, Housekeeping and other departments.
- Ensure adequate staffing and effective deployment of team members during peak periods.
- Conduct regular briefings and communicate daily operational requirements to the team.
2. Guest Experience
- Personally welcome and interact with guests to create a warm and memorable dining experience.
- Monitor guest satisfaction throughout the meal period.
- Handle guest complaints, special requests and service recovery professionally and promptly.
- Maintain awareness of VIPs, repeat guests, special occasions, dietary requirements and guest preferences.
- Collect guest feedback and implement improvements wherever required.
- Ensure the restaurant experience reflects the standards and positioning of Mountain Shadows Resort.
3. Team Leadership & Development
- Lead, motivate and supervise the restaurant service team.
- Prepare duty rosters and allocat