At INSIDEA, we are a fully remote organisation and a recognized HubSpot Elite Partner, hiring top talent from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
To learn more about INSIDEA please visit
www.insidea.com
Job Description
The Customer Success Manager will manage a portfolio of clients
using HubSpot’s CRM, marketing, sales, and service tools
. Responsibilities include building robust client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide
exceptional service and drive client growth
. The ideal candidate will have
excellent client-facing skills
and experience
in delivering effective solutions to meet client objectives
Job Responsibilities
- Serve as the
primary contact
for a portfolio of clients using HubSpot.
- Develop and maintain strong, long-term client relationships
.
- Understand client business objectives
and tailor HubSpot solutions to meet those needs.
- Guide clients through onboarding and ensure successful implementation
of HubSpot tools.
- Provide ongoing support and training on HubSpot
’s features and best practices.
- Identify opportunities for clients to
optimize HubSpot use and drive business growth
.
- Monitor client usage and success metrics
, proactively addressing any issues.
- Identify upsell and cross-sell opportunities
to increase client spending and satisfaction.
- Regularly
communicate with clients
to review progress, gather feedback, and update on new features.
- Prepare and present reports
on client performance and ROI from HubSpot.
- Collaborate w