- Designation - Manager Quality
- Qualification - Bachelors in any Discipline
- Location - Pune
- Experience - 8 - 12 Years

Role overview

The Quality Champion owns the quality management and information security compliance ecosystem for the organization. This role leads ISO 9001 and ISO 27001 implementation, drives measurable process improvements, and builds a culture of quality across engineering and delivery teams.

Quality Management Compliance
- Own and maintain ISO 9001 and ISO 27001 certifications across the organization, covering all active delivery projects.
- Manage audit cycles - internal, surveillance, and recertification - with zero critical non-conformances at audit.
- Drive year-on-year reduction in audit findings through structured CAPA programs.
- Maintain the ISMS risk register with quarterly reviews and ensure security incident resolution within defined SLAs.

Continuous Improvement
- Identify and execute process improvement initiatives with measurable outcomes (defect reduction, rework rate, delivery predictability).




- Ensure RCA is completed for all critical quality escapes within 5 business days with tracked preventive actions.
- Embed quality gates and review checkpoints across service delivery engagements.

Training Culture
- Design and deliver the annual training calendar on QMS, ISMS, and process standards - targeting 95% completion.
- Build and maintain an internal auditor pool; certify a minimum of 5 internal auditors per year.
- Champion quality advocacy across departments through regular engagement and awareness programs.

Reporting Collaboration
- Publish a monthly Quality Dashboard for senior leadership covering audit health, training compliance, and improvement KPIs.
- Collaborate with Delivery, Engineering, and Sales to integrate quality standards into project onboarding and customer milestones.
- Conduct annual security assessments for critical vendors and maintain documented compliance evidence.

Required
- Lead Auditor / Lead Im

📌 Manager - Quality (Pune)
🏢 UNIDEL Group
📍 Pune