Business Analyst / Senior Business Analyst – Ops Excellence

Location: Hyderabad | Experience: 6–8 Years | Industry: BPO/BPM
Work Mode: Work from Office | Shifts: Rotational
CTC: SME – ₹6–7.5 LPA | TM – Up to ₹12.5 LPA

Job Summary

We are hiring a Business Analyst / Senior Business Analyst for our Operations Excellence team. The role will focus on MIS, operational reporting, data analysis, governance, stakeholder management, and process improvement.

Key Responsibilities
- Prepare daily, weekly, and monthly MIS and operational reports.
- Analyze KPIs, productivity, SLA, utilization, staffing, billing, and performance trends.
- Create dashboards, trackers, and management reports.
- Support demand-supply, hiring, resource utilization, and workforce analysis.
- Coordinate with Operations, WFM, HR, Finance, Quality, Clients, and Leadership.
- Support governance reviews and ad-hoc reporting requirements.
- Identify process gaps and drive continuous improvement initiatives.

Requirements




- 6–8 years of BPO/BPM experience; Voice/Non-Voice exposure preferred.
- Strong Advanced/Expert Excel skills – Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, SUMIFS, dashboards, etc.
- Experience in MIS, Business Analysis, Operations Analytics, or Ops Excellence.
- Knowledge of SLA, SOW, utilization, billing, demand-supply, and workforce planning.
- Strong communication, analytical, and stakeholder management skills.
- Exposure to Generative AI tools is an advantage.

BPO experience is mandatory. Candidates must be comfortable working from the Hyderabad office in rotational shifts.

HR Alviya
(phone hidden)
[email protected]

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Perks:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Business Analyst (Hyderabad)
🏢 Niftel Communication
📍 Hyderabad